To qualify for a return, please ensure the following:

• Return is initiated within 7 days of delivery (based on the carrier’s timestamp)
• Return is shipped with tracking and your Return Merchandise Authorization (RMA) number within 14 days
• You must email us the tracking number once the item is shipped — this is essential for processing
• Item must be in original, unused condition, including:Unwashed, unworn, and undamagedStill in original folded shapeIncludes all original packaging (fabric bag, product tags, and inserts)Free from odors, pet hair, or stainsNot stretched, wrinkled, or altered in any way

Note: Items that have been unfolded, washed, used, or returned without packaging (e.g., the original fabric bag) will be considered used and are not eligible for return.

Certain items are final sale and cannot be returned:

• Final Sale Items: Any product marked as final sale or purchased during non-returnable promotions
• Furniture: Non-returnable due to size and nature unless damaged upon arrival (report within 7 days with photos)
• Specialty Loungewear: Cannot be returned due to hygiene reasons. If defective, contact us within 7 days with photos

Once we receive and inspect your return, you may choose between:

• A full refund via store credit
• A partial refund to your original payment method, minus a 30% restocking fee

This fee helps cover materials, shipping subsidies, labor, and packaging — costs we absorb as a small, mindful brand. Your support in helping us reduce waste means everything.

To keep things fair for everyone, we reserve the right to reject or delay returns if:

• Items arrive after the 14-day return shipping window
• The tracking number was never provided to us after shipping
• Items show signs of wear, use, or damage
• The return was not approved or is missing the RMA and return slip

If your item appears used or requires manual inspection, a $10 service fee may apply. We’ll notify you before proceeding.

We're so sorry to hear that! Please contact our customer service team at info@everlastingfabric.com within 7 days of delivery. Be sure to include your order number and clear photos of the damaged item and its packaging. Depending on the situation, we will offer a replacement, a partial refund, or a full refund.

Our apologies for the mix-up! Please contact us within 7 days with your order number and a photo of the incorrect item you received. If the correct item is in stock, we will send it to you at no extra cost, and you can often keep the original item to minimize waste. If it's out of stock, we will offer a refund or store credit.

No problem! You can return eligible items within 7 days of delivery, as long as they are in new, unused condition with all original packaging. For change-of-mind returns, you have two options: a full refund in store credit, or a partial refund to your original payment method with a 30% restocking fee. Please note that customers are responsible for return shipping costs for these types of returns.

Yes, a few items are considered final sale and are not eligible for return or exchange. These include: Final Sale items, Furniture (unless it arrives damaged), and Specialty Loungewear (for hygiene reasons).

After you initiate a return within 7 days, our team will provide instructions. Once we receive the returned item, we will inspect it and process your approved refund or store credit within 5–7 business days. Please note it may take your bank an additional 3-5 days to post the refund to your account.

The general process and eligibility rules are the same. The main difference is that for change-of-mind returns, international customers are responsible for all return shipping costs. For defective or damaged items, we typically do not require the item to be shipped back to minimize costs for you; we will work with you on a refund or replacement based on photos.